0161 427 4293

Care in the Countryside

Mellor Nook is one of a very few care homes to be located in the green belt. We take every opportunity to embrace and celebrate our rural situation

Family Run Business

It is very unusual nowadays for a care home to be run by the same family for over 25 years. More importantly in our opinion is that we live here on the premises. This is our home too

What people say

CQC inspector

" Mellor Nook is unique"

Doctors

"what a fantastic place to spend your retirement"

Relatives

"the staff are willing to go the extra mile"

 

 

 

 

 

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Long Term Care at Mellor Nook

What can you expect from living at Mellor Nook

 

Privacy, Dignity, Choice, Fulfilment and Independence

We enable you to have as much choice and independence as possible. You have privacy and are treated in a dignified way at all times. For example, staff are polite and courteous to you at all times and call you by the name of your choice. You are offered a choice in all aspects of your care and in your daily living routines wherever possible.

In order to make your stay with us as comfortable and interesting as possible, we organise a range of activities and entertainment. If an activity that you are particularly interested in is not provided, ask Jim or Eleanor or raise it at a residents' meeting, or write down your suggestion and place it in the suggestion box in the lounge. We always encourage you to do as much for yourself as you can or want to. There are trips and entertainment arranged during the month. Just ask other residents, or their relatives, about what we do and offer.

Personal Care

If you require help in bathing or dressing, this is provided by someone acceptable to you. The same staff care for you regularly so they can get used to your preferences. If at any time you are unhappy about your care arrangements, then speak to the person in charge of the home (Jim or Eleanor) (Dressed in a blue top), or if you feel you can't, ask for your Social Services care manager who will sort the matter out with you.

Your Room

Staff always knock and wait until you ask them to come into your room. The room is decorated to reflect the cottage atmosphere of the home and you are welcome to bring personal effects where practical. You can get up in the morning and go to bed when it suits you.

Living Rooms

Communal and sitting rooms are available at all times for you to meet and relax with friends.We provide alcoholic drinks on request each evening (sherry, Baileys, Guinness etc.) you are encouraged to do everything you did or would have liked to do at home.

Meals and Drinks

There is choice and variety at meal times. You are asked about your preferences and can eat at the time and place convenient to you. You may want to eat in your room. If you are going out and think that you might be back late for any reason or miss the normal meal time, you can ask the Tracy or Paula (the cooks) to put a meal back for you.

Going Out

We encourage you to use both our facilities and local community facilities. You are able to come and go just as you please
You are free to go out at any time, but please let the home know where you are going and roughly when you expect to return. Sometimes it may be necessary to take special precautions to safeguard your interests. This might mean that you cannot go out unaccompanied, or special arrangements need to be made to enable you to do things which are considered 'risky' or physically dangerous.

Visitors

Your visitors can come at any time convenient to you. We do appreciate it if visitors refrain from coming at meal times this is because we don't like people to be rushed through there meal. Your visitors will be made welcome and offered refreshments.

Using the Telephone

We have a place where you can make a private call without being overheard There is a wireless phone available and a few residents have a private line fitted in their room.

Hairdressing, Chiropody and Newspapers


The hair dresser comes every week the chiropodist comes every 6 weeks and a newspaper can be ordered. It is you choice whether or not to use these services but these are the only things which are not included in the fee

Religious Worship

We have close links with our local church and arrange for religious services to be held in the home. If you prefer and are able to visit your own church or place of worship we can arrange it.

Your Views on the Home

We have a suggestion boxes, which you are encourage you to use. Also we hold residents' meetings from time-to-time, which your friends or relatives are able to attend. We are constantly trying to pick up ways to make things better. Each year we do a Quality Assurance Questionnaire and involve everyone in the results

Complaints

We have a written complaints procedure that is given to you when you move in. As well as expressing your views at residents' meetings, you can make a formal complaint to Jim or, your relatives and friends can complain on your behalf if you prefer.

If you have any complaints the first person you should talk to Eleanor Care/manager. If they do not deal properly with the issue you raise, or you feel you cannot talk to them, then contact the local Social Services office.


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